Shipping and delivery
- We deliver throughout the Middle East, including Lebanon, Egypt, Iraq, Jordan, the UAE, Qatar, Bahrain, Oman, Kuwait and Saudi Arabia.
We are planning to expand soon!! - Orders may take between 24 and 48 hours to process. Once your order has been processed, you will receive an email confirming that it has been sent to be shipped.
- Shipping costs and delivery times begin when you receive the shipping confirmation email. Depending on your location, your package will be delivered to the address you specified within two to seven business days.
- All shipments require a signature.
TRACKING
- Once your order has been shipped, you will receive an email with a tracking number.
- For orders placed outside of the UAE, visit the ARAMEX to track your order.
CUSTOMS
- Depending on the shipping country and location, customs may apply to the order. Je Suis Me would not be liable for any additional customs costs that may be imposed. Prior to completing your purchase, we recommend that you contact your local customs authority to determine the landed cost price.
EXCHANGE & RETURN POLICY:
- We offer a free exchange policy!
- We only have an exchange policy; returns or refunds are not permitted. You will be able to exchange your item for a different size or style.
- Please send us an email at contactus@jesuisme.com or navigate through our Contact Us – Je Suis Me page and enter the details for exchange. Please include your order number and email address in your email. We will contact you with further instructions.
- Items must be in the original condition, unwashed and unworn, and in their original packaging.
- You have three days after delivery to exchange your items. Please contact us within three days of delivery to start the exchange process.
Cash On Delivery
- This method of payment is only available in Lebanon.
PRIVACY
When you buy something from Je Suis Me, we collect personal information from you such as your name, address, and the email address as part of the buying and selling process.
We use the Order Information we collect in general to fulfill any orders placed through the Site (including processing your payment information, arranging shipping, and sending you invoices and/or order confirmations).
Furthermore, we use this Order Information to:
– Communicate with you
– Inspect our orders for potential risk or fraud
– Provide you with information or advertising about our products or services based on the preferences that you have shared with us
We automatically receive your computer’s internet protocol (IP) address when you browse our store in order to provide us with information that helps us learn about your browser and operating system.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), as well as to improve and optimize our Site more broadly (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We collect your information with your permission in order to send you our most recent newsletters and offers.
We take reasonable precautions and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
In general, the third-party providers we use will only collect, use, and disclose your information as needed to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase-related transactions. We recommend that you read the privacy policies of these providers so that you understand how these providers will handle your personal information.